Shipping Policy

At Cupzavo, we believe a better drink experience starts with thoughtful service. Every order is carefully prepared and handled with the same attention to detail that defines our drinkware — from the moment you place your order until it arrives at your door.

Our Shipping Philosophy

We are committed to offering thoughtfully designed drinkware and accessories while keeping our products accessible and fairly priced. Many of our items are shipped through trusted fulfillment partners who specialize in delivering quality everyday essentials.

This approach allows us to provide carefully selected products while maintaining an efficient supply chain and reducing unnecessary costs.

By working this way, we are able to:

• Offer a thoughtfully selected collection of mugs, glasses, tumblers, and cup accessories.
• Keep our prices competitive by reducing unnecessary overhead.
• Ensure every product meets our quality expectations before shipment.

We truly appreciate your patience — creating beautiful everyday drink moments takes care and attention from order to delivery.

1. Processing Time & Shipping Fee

Each order goes through a careful review process before being prepared for shipment.

• Order Processing Time: Please allow 1–3 business days for order verification, quality inspection, and packaging.
• Peak Seasons: During holidays or special promotions, processing times may extend up to 5 business days.
• Shipping Fee: We offer Standard Shipping with a flat rate of $5.99 worldwide.

2. Estimated Delivery Times

As our products are shipped through trusted global fulfillment partners, delivery times may vary slightly depending on your location and local shipping conditions.

Delivery times are estimates and are not guaranteed delivery dates.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

• Tracking Updates: Please allow 1–3 business days for tracking information to become active after the shipping label is created.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

• Any customs duties, import taxes, or additional fees required by local authorities are the responsibility of the customer.
• Cupzavo is not responsible for delays caused by customs clearance procedures.

5. Order Changes & Cancellations

We prepare orders promptly to ensure timely delivery. If you need to change your shipping address or cancel your order, please contact us at:

support@cupzavo.com

within 12 hours of placing your order.

Once the order processing stage has started, we are unable to modify or cancel the order.

6. Lost or Damaged Packages

Your satisfaction is important to us.

• Damaged Items: If your order arrives damaged, please email us clear photos within 72 hours of delivery. We will review the issue and arrange an appropriate solution.
• Lost or Stolen Packages: Cupzavo is not responsible for packages that are lost or stolen after the tracking status shows "Delivered."